HH204 - HOUSEKEEPING MANAGEMENT

Handle lost and found procedures

Lost and found procedures :

• Lost and found items should be stored in a secure area
• In large hotels, linen clerk will handle lost and found items
• In smaller hotels the task may be delegated to Excutive Housekeeper or front office personnel
• When a room attendant finds an item left behind by a guest, he or she shoud immediately turn it over to the Lost and Found
• Items should be tagged, logged and secured after they have been turned over to the Lost and Found
• A log should be used to record date, time, where the items was recovered and by whom. There must be a pace to record the owner's name if the items recovered by its owner
• All lost and found items should be kept for 90 days. After that it is up to the management to decide on how to dispose the items properly
• Normally, the items will be given to the person who found it or are donated for charity